Cancellation & Refund Policy

VARZY offers business-to-business professional services. Services are normally scoped and agreed in writing before work begins. This policy explains how to raise a cancellation, billing or refund request; it does not introduce a fee, cancellation period or refund restriction that was not agreed with you.

1. Your written agreement comes first

The accepted proposal or service agreement governs the project term, notice requirements, deposits, milestones, payment obligations and any refund entitlement, subject to applicable law. Review that document for the rules specific to your engagement. If a point is not covered, contact us so the parties can address it in writing.

2. How to request a cancellation or pause

Email contact@varzy.com with your company name, the relevant project or agreement reference, the requested change and your preferred effective date. We will review the request against the agreement and confirm the next steps. Sending an inquiry about cancellation does not itself change an agreed contractual notice period.

3. Work performed and committed costs

Any final reconciliation should distinguish between work already performed, remaining work and authorized third-party commitments. Whether a deposit or advance payment is refundable depends on the written agreement and applicable law. This website does not apply a blanket “no refunds” rule.

4. Advertising spend and external payments

Money paid directly to an advertising platform or another supplier is governed by that provider’s billing and refund rules. VARZY cannot guarantee a refund of externally charged advertising spend. Where we hold client funds or have paid an authorized cost on a client’s behalf, the accounting and treatment of unused funds should follow the agreement and applicable law.

5. Billing errors or service concerns

Contact us promptly with the invoice reference and a description of the issue. We will review the records and any agreed acceptance or correction process. If a refund or credit is due, we will confirm the amount and method. Payment-provider processing times can vary.

6. Mandatory rights

Nothing in this policy removes rights or remedies that cannot lawfully be limited. If consumer protections apply despite the business-focused nature of our services, those protections remain in force. No separate shipping or physical product return policy applies to our professional services unless a specific agreement provides otherwise.